(CEN) SCA&C REGIONAL AMS & PROJECTS COORDINATOR

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Date: Jan 7, 2023

Location: Bogotá, Bogota D.C., Colombia, 000000

Company: CEMEX

Job Description

The SCA&C Regional AMS & Projects Advisor is primarily responsible for the operational and business continuity of key applications in the region as well as capturing key business-technology requirements.  The focus of this role is to modernize and evolve the technology to support the business and guarantee optimum user-to-customer experience.

 

Main Responsibilities

  • Guarantee the optimal operations of key applications in the region to support operational and business continuity.
  • Identify, prioritize, and manage local IT projects based on business priorities and requirements.  Oversee, plan, support, and track the implementation of local IT projects against their proposed schedule and deliverables.
  • Provide guidance to develop scope, resource allocation planning, scheduling, cost control, quality assurance, communications, risk management, and stakeholder management for all local IT projects in the region.  Monitor the progress of projects and make the necessary adjustments and course corrections to ensure the successful completion of projects within the region.
  • Provide end-to-end project prioritization, governance, including measurement of objectives & metrics of business-critical applications and infrastructure in alignment with business priorities through an OKR (Objectives and Key Results) model.

 

Position Challenges

  • Manages a mixed environment of legacy environment and the increasing demand for digitalization – with emphasis on ensuring operational/business continuity and transparent customer experience. 
  • Ensures the smooth implementation of global technology standards and projects in a large enterprise environment.
  • Supports the complex and constantly evolving regional business requirements, by keeping track and working with many different teams and business lines.
  • Tracks down and make decisions on changes from various teams that can potentially impact business operations in the region.
  • Ensures that communication gets delivered on all changes being implemented with all stakeholders in the region.

 

Qualifications

  • 5-10 years of enterprise support, development, and deployment.
  • 5-10 years of enterprise architecture and infrastructure management related to networks, cloud computing, and IT facilities.
  • Knowledgeable and well-versed with state-of-the-art technologies (Cloud Computing, AI, IoT, Metaverse, Blockchain, Mobility, Private LTE/CBRS, drones, etc).
  • Experience in ITIL, ISO 20000, and Continuous Improvement methodologies. 
  • College degree (in IT, Computer Engineering, Cybersecurity, Telecoms/Electrical/Industrial Engineering).
  • Well-versed with servers and operating systems, networking, servers, databases, virtualization, Citrix, VMWare, telecommunications, Office 365, Power BI, and process automations.
  • Knowledge of end-point security, firewalls, network access control, Intrusion Protection System, patching, Identity and Access Management, GRC (Governance, Risk, & Compliance).
  • In-depth knowledge of unified communications technologies particularly MS Teams, IP Telephony, SIP, SBCs, and PBXs.
  • Bilingual (Spanish and English).

 

Internal/External Relations

Internal:

  • Functional/Regional Presidents or VPs - reports any application outages and provides feedback and updates on key business projects requiring IT services.
  • VPGMs/Regional Business Operators/Area VPs  - reports any application outages and provides feedback and updates on key business projects requiring IT services.
  • Plant managers - coordinates service performance on IT- related services and updates on key business projects requiring IT services
  • P&IT Leaders - supports operational and business continuity related to applications, implementation of IT standards, and regional/local P&IT projects.
  • AMS Global Team
  • Regional Processes Team
  • GITS Regional Management Team

 

External:

  • Outsourcing Application Support Leaders - coordinate and escalate application-related issues to resolve incidents in a timely manner.
  • IT Infrastructure Architect - provide business requirements and ensure the implementation of IT infrastructure modernization projects.
  • Project team leaders - IT applications & Infrastructure project deliverables.
  • IT Vendors (Neoris, HCL, IBM, etc.)