Job title:  DIRECT DELIVERY COORDINATOR 1

Objective:

Responsible for coordinating all direct delivery requests received by the company to all customer segments within Trinidad and Tobago.

Main Responsibilities include:

• Plans all pickup and delivery requests received by the Company. Planning done in collaboration with Commercial and Commercial Support.
• Works closely with Commercial and Commercial Support to ensure orders are processed timely and delivery to customer is timely.
• Establish system for scheduling requests with flexibility for priority requests.
• Communicate and enforce the company's policies and procedures regarding safety.
• Manage haulage contractors and fleet to guarantee a functional system for timely deliveries.
• Manage the drivers to ensure timely return of delivery documents, payments and replacements.
• Manage KPIs for delivery times and highlight any issues or area preventing achievement of same.
• Communicate expected delivery times to customers and update them in the event of any delays.
• Manage fleet to ensure compliance with Vehicle Safety Indicators/Features KPI.
• Coordinate closely with drivers and customers to manage any issues with delivery, payments, pallets, quality, punctuality or service.
• Responsible for pallet management system for pick up and deliveries.
• Utilise available software to anticipate and mitigate delays in delivery to customers (GPS).
• Explore options for anticipating, forecasting and scheduling customer demand in a leading manner (assisting with inventory management at customer site).
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers.
• Notify customers about any delivery delays in advance.
• Enforce the company's safety and quality standards/procedures at all times.
• Track the status of deliveries and promptly resolve any issues.
• Optimise routes for efficient delivery and turnaround of fleet.
• Continuously explore opportunities for improving systems and processes to offer superior customer experience.
• Investigate and respond to customer complaints.
• Review and validate supplier claims/payment on a timely basis.
• Maintain a reliable accrual system for all costs related to deliveries.
• Manage pallet inventory to ensure no consistent and available supply.

Required Education / Expertise / Skills:

• Technical or Bachelor’s degree in Business Administration, Marketing, Sales Management or any related field
• Strong consumer and product awareness
• Proficiency in Microsoft Office (Excel – Intermediate/Advanced)
• Experience in reporting and data analysis
• Good organizational and planning skills
• Ability to work well under pressure with demonstrated time-management skills (multitasking, setting priorities and meeting strict deadlines)
• Ability to work independently and in a team-oriented environment
• Knowledge of Oracle or similar Computerized Maintenance Management System would be an asset
• Schedule flexibility

Required Experience:

• Minimum experience of 1-3 years in a customer service and/or logistics role.

Diversity and Inclusion at CEMEX

At CEMEX, we recognize the diversity of the world in which we live and do business. We respect diversity and embrace inclusion and non-discrimination for all talented individuals, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We promote a culture of equity for building a sustainable business and for the well-being and development of CEMEX employees.