CUSTOMER SUCCESS ANALYST

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Date: Jun 23, 2022

Location: Monterrey, NLE, MX, 64520

Company: CEMEX

Job Description

Ensure the deployment of Arkik's Ready Mix Suite offering from prospecting support to solution implementation, operational continuity and customer success with the use of Arkik's Ready Mix Suite.

Main Responsibilities

- Technical Evaluation of the plant

  • Visit to the plant to validate the physical-electromechanical conditions of the plant based on the format "Review of dosing plants" prior to the implementation of Arkik with a client.
  • Prepare the report of the result of the physical-electromechanical audit and send it via email to the project manager
  • Level 1 and Level 2 Support

Position Challenges

  • Support in the investigation of possible causes that lead to claims by the final consumer.
  • Provide technical advice to the client, on possible physical adaptations to the plant to increase productivity
  • Telephone advice without internet network connection
  • Solve failures that produce downtime
  • Provide advice to staff on failures that are not typical of the automatic system
  • Telephone advice to a desperate client
     

Qualifications

  • General:
  • Engineering (ideal Mechatronics Engineer, Electronics, Mechanic, Electrician, or Mechanic Administrator)
  • Ability to work in both operational and administrative areas
  • Data analysis.
     

Internal/External Relations

Internal:

  • CEMEX Commercial Advisors
  • Arkik Commercial Advisors
  • CEMEX Product Technical Advisors / Implementation Managers
  • Arkik Technical Advisors
  • Arkik Development Team
  • L1 Arkik Support Team


External:

  • Owners and administrative staff of the Arkik client
  • Plant Managers and Client Dispensers
  • Customer Maintenance Managers
  • Suppliers of electrical and mechanical installations
  • Arkik Equipment Suppliers

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.