Job title:  (CEN) ARKIK- CUSTOMER SUCCESS ADVISOR

Job Description

Help our clients to have a successful and profitable concrete plant operation using industry best practices, process improvements and ensuring Arkik's Ready Mix Suite adoption.

Main Responsibilities

•  Visit and evaluate concrete plants operations to suggest process improvements.
•  Ensure Arkik’s ready mix suite adoption by contacting clients, surveys, trainings and webinars.
• Provide support to the implementation team and to Level 2.
• Suggest and evaluate Arkik’s Ready Mix Suites enhancements based on industry practices, market, competitors and client’s suggestions.
• Test and help on deploy enhancements.
• Carry out constant monitoring of client’s operations.
• Participate in the integration and support of the different platforms that Arkik is connected to.
• Provide support to the commercial team when demos and explanations to clients are needed.

Position Challenges

• Increase the Arkik Ready Mix Suites adoption.
• Constant communication with clients.
• Increase product penetration in the ready mix market

Qualifications

General:

• Engineering (ideal Mechatronic Engineer, electronics, mechanics, electrician, or mechanical administrator)
• Ability to work in both operational and administrative areas.
• Willing to travel, weekends included.
• Leadership.
• Ability to relate to different people.
• Ability to provide remote support (phone and WEB)

Required Experience:

• 2 to 3 years in concrete operational / maintenance areas.
• Desirable 1 to 2 years in areas of process mapping and process improvements.
• Involvement in process consulting projects.

Required knowledge:

• Concrete plants operation.
• Process mapping and process improvements, desirable BPM (Business Process Management) methodology.
• Intermediate English level
• Efficient Office management
• Teamwork
• Customer orientation-service
• Data analysis

Internal/External Relations

INTERNAL:

• Cemex Business Advisors
• Arkik Business Advisors
• Arkik Implementation and Support Team.
• Arkik Devlopment Team.

EXTERNAL:

• ARKIK'S client: owners and administrative staff
• Plant Managers and Customer dispensers
• Arkik's partners

CEMEX Diversity and Inclusion Statement

At Cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of Cemex employees.