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Date: Sep 27, 2021

Location: San Pedro Garza García, NLE, MX, 66265

Company: CEMEX

Job Description

The role of the Continuous Improvement Lead is to assess the efficiency and effectiveness of GES services, and support the improvement and optimization of operation processes through the use of CI methods such as Kaizen events, process mapping, Six Sigma, statistics and project management.

The Continuous Improvement Lead is able to recommend ways to improve efficiency, reduce cost or increase customer satisfaction. The role owns and coordinates a method for identifying these opportunities and translates them to measurable improvements.

When needed, the Continuous Improvement Lead will recommend the use of technologies such as RPA and digital workflows where convenient to drive service improvement plans.

Main Responsibilities

  • Analyze GES operating processes and procedures
  • Mapping and documentation of processes and identification of waste and improvement opportunities
  • Definition of KPIs and metrics to baseline performance and measure improvement
  • Developing suggestions for process enhancement strategies
  • Assist in the investigating shortfalls, issues, and complaints in current business processes
  • Support in establishing norms, policies and standards of company performance
  • Identify automation opportunities using RPA, digital workflows and other technologies
  • Own and maintain a roadmap of service improvement initiatives with detailed documentation of projects and action items
  • Collaborate with team members of GES Business Excellence to review automation opportunities and benefits

Position Challenges

  • Recommend ways to improve efficiency, reduce cost or increase customer satisfaction.
  • Challenge current practices and processes and convince the organization on more efficient ways of delivering
  • Coordinate Kaizen events leading conversations of cross-department cross-discipline in the Finance and accounting practice
  • Maintain well structured and effective process review meetings working with people that are not familiar to process mapping and improvement reviews.
  • Understand technology requirements and able to build stories for configuration


  • Advanced English
  • Bachelor’s degree in business administration, process management or operations
  • Graduate degree in business or MBA is a plus
  • Continuous Improvement methods experience (Green Belt, Six Sigma or Lean)
  • General knowledge of services in scope in the domains of Finance and Accounting
  • Sharp eye for identifying weak points in process and organizational structures
  • Strategic and analytical mindset, attention to detail
  • Dynamic thinking and problem-solving abilities
  • Ability to communicate in clear business terms, and top-notch presentation skills
  • Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
  • 8+ years of experience working in a cross-functional organization driving results
  • 8+ years of experience working with senior executives in strategic advisory capacity
  • Experience using technologies to drive process efficiencies

Internal/External Relations


  • Global Process Owners
  • Subject Matter Experts from VCOEs, BRMs
  • Business Excellence Digital Platform lead



  • Outsourced services vendors
  • Extended teams working in an “as a Service” model

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.