(CEN) LEAD TO QUOTE AND CRM SR CONSULTANT

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Date: Nov 11, 2022

Location: San Pedro Garza García, NLE, MX, 66265

Company: CEMEX

Job Description

Head of the Lead to Quote (L2Q) and CRM digital solutions. 

Main Responsibilities

  • Conceptualize, define, and lead the development of digital solutions related to the “Lead to quote” processes and CRM Solutions.
  • Assure the Digital Solutions lifecycle: Conceptualization, budget, business case, technologies evaluation (RFI, RFP), processes & functionalities definitions, development, deployment support, transfer solution to support, adoption tracking, success KPIs.

Position Challenges

  • Assure having a global model (processes & functionalities)
  • Define and negotiate a global roadmap and timelines with aggressive enablement and deployment goals.
  • Stay up to date on best practices, technologies, and innovation to include in CEMEX Evolution roadmap.
  • Negotiate with Commercial Development Areas, Product Management and Operations to assure a consistent model and synergies.
  • Lead a multi-disciplinary team of +15 people assuring on time deliverables with high quality.
  • Optimize team capacity to enable more functionalities with less resources.

Qualifications

  • English: 100%
  • Bachelor’s in science preferably in: Information Technology or engineering degrees.
  • Ideal: Master’s degree.
  • +10 years of experience leading digital solutions teams
  • Experience leading multi-disciplinary teams of +15 people
  • +10 years of Commercial solutions experience: CRM, Sales & Distribution, pricing & quoting, omnichannel, eCommerce, Customer Data Platforms, Contact Centers as a Service, reporting & analytics.
  • +5 years of “business processes” experience.
  • +3 years of experience in Microsoft solutions: Dynamics CRM, Power Apps, Power Bi.
  • Management, negotiation, presentation, and public speaking experience/skills. Self-motivated.

Internal/External Relations

INTERNAL:

  • Business (Operations): Sales Reps, Service Centers.
  • Business development areas
  • Process & IT Areas
  • Levels: Advisors, Managers, Directors & VPs

 

EXTERNAL:

  • 3rd party vendors
  • Consultants

CEMEX Diversity and Inclusion Statement

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.