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(CEN) UX RESEARCHER

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Date: Jan 19, 2022

Location: San Pedro Garza García, NLE, MX, 66265

Company: CEMEX

Job Description

As a UX researcher, you will help stakeholders better understand user behavior, needs, and pain points by designing and conducting quantitative and qualitative research.

You will be the user advocate in the projects you will be involved in, and you will communicate the value of UX practices and research findings across the organization. 

Main Responsibilities

  • Work collaboratively with product owners and stakeholders to define user research objectives.
  • Design and lead the execution of research studies.
  • Analyze information and develop recommendations based on qualitative and quantitative data.
  • Share user insights with diverse audiences in creative ways to increase empathy.
  • Contribute to UX research processes documentation and evolution (templates, repositories, and new practices)
  • Share UX knowledge with other teams through training and workshops.

Position Challenges

  • Deliver actionable insights
  • Involve stakeholders in research activities.
  • Provide a user-focused point-of-view in conversations with other teams.

Qualifications

This position is temporay.

Any requirement for this role, you may divide these into:

  • Degree in design, marketing or psychology or equivalent practical experience.
  • Experience with qualitative and user-centered methodologies; one-to-one interviews, usability testing, survey design, heuristic analysis, etc.
  • Experience facilitating workshops.
  • Ability to work effectively in multidisciplinary teams.
  • Ability to drive multiple projects at the same time
  • Soft Skills
    • Customer and stakeholder empathy
    • Proactive
    • Teamwork /collaboration
    • Communication skills
    • Analysis and synthesis skills
    • Creative Problem Solving

Internal/External Relations

INTERNAL

  • Product Management
  • Product Design
  • Customer Experience

EXTERNAL

  • CEMEX Go users
  • CEMEX customers
  • Consultants (occasionally)

CEMEX Diversity and Inclusion Statement

CEMEX Diversity and Inclusion Statement At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.