Field Services Representative

Company Overview

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia.  Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off,  employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers. For direct access to CEMEX Career Opportunities, visit us at https://jobs.cemex.com/.

Job Summary

The primary responsibility is to support outside sales staff by assisting customers on site with project planning, product selection and problem solving.  This position is a liaison between the customer, sales, and production.

Job Responsibilities

• Attends and actively participates in pre-construction meetings with our customers, sales, operations management, and QC to ensure appropriate mix and performance.
• Participates with large jobs to insure quality delivery and placement.
• Effectively addresses customer concerns/complaints
• Maintains records and writes reports regarding jobsite issues, driver performance, and product problems.
• Trains with sales, QC, and operation personnel to become knowledgeable regarding technical updates and industry standards.
• Participates in routine employee communications meetings.
• Notifies the sales of anything pertinent regarding the business.
• Communicates frequently with the sales, QC, and customer service personnel to coordinate the overall effort.
• Establishes consulting relationships with customers while effectively represent the company’s best interest.
• Maintains environmental, housekeeping safety, and business conduct to comply with company standards and government regulations.
• Manage time effectively to schedule and prioritize assignments.
• Works in an unstructured environment.
• Make administrative improvement recommendations.
• Assist with market and pricing studies.
• Responsible for special projects and requests as needed.
• Able to work overtime and shifts as needed.
• Perform as work as assigned by supervisor.

Qualifications

• Bachelors degree in a related area (sales, marketing, communications, social sciences) or two to three years of related experience

Knowledge, Skills, and Abilities

• Proficient in business systems (excel, word, lotus notes, etc.) 
• Possess analytical, problem-solving and organizational skills. 
• Must be detail oriented and accurate with an ability to handle large volumes of data entry.
• Ability to communicate effectively both orally and in writing to employees and others. 
• Maintain confidentiality in daily operations. 
• Perform duties in a professional manner. 
• Flexible to travel overnight and to work all hours required including nights and weekends.  
• Interested in relocating in the future for upward mobility.

Working Conditions

• While performing the duties of this job, the employee is regularly required to talk and hear, to communicate to employees/visitors as well as function safely around heavy rolling equipment  
• Continuous exposure to extreme heat, extreme cold, extreme noise, and working outdoors
• Must wear protective equipment while at the location 

Physical Requirements

• Requires stationary position, traverse, move, transport, and the ability to significant degree to operate, activate, use, prepare, inspect, place, detect, or position
• Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently.   Job involves sitting most of the time, but also involves walking or standing for brief periods of time
• While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors 

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.

CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.

CEMEX is an E-Verify participating employer.

Arizona Smoke-Free Act.  CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

CEMEX offers both competitive pay and benefits. Benefits applicable to this position may include, but are not limited to, medical, dental, vision, 401(k), Paid Time Off, and Holiday Pay, as well as a comprehensive wellness program to help keep employees and their families healthy and well. You can learn more about CEMEX Benefits by visiting the CEMEX USA Benefits and Well-Being page. (https://www.cemexusa.com/careers/life-at-cemex/benefits-well-being).

EEO Statement - En Español

CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomación genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.