Transport Dispatch Supervisor

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Date: Oct 3, 2021

Location: Tampa, FL, US, 33637

Company: CEMEX

Company Overview

Founded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia.  Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off,  employee assistance program and retirement plan options, along with over a century of stability to build your next career on! To learn more about our company culture and why you should join us, visit us at www.cemexusa.com/careers. For direct access to CEMEX Career Opportunities, visit us at https://jobs.cemex.com/.

Job Summary

The Dispatch Supervisor - Transport must have knowledge of the service area and be able to process orders.  Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.

Job Responsibilities

  • Supervise and assist with customer calls for deliveries and customer requests. This includes monitoring inbound phone traffic and distributing assigned tasks to direct reports to accommodate fluctuating call volume. 
  • Communicate and negotiate with external drivers to insure Customer requirements are met in a timely manner.
  • Maintain excellent Customer Service to assigned accounts. 
  • Identify and resolve day to day issues as they arise and keep management informed as to their resolution. 
  • Identify and recommend on, training and development within the dispatch team. 
  • Complete a variety of reports daily. 
  • Communicate/interact with customers on a daily basis. 
  • Work with Brokerage Department to insure most efficient Load Planning. 
  • Participate in employee reviews, discipline, coaching and counseling for direct reports
  • Other duties as assigned


  • AA Degree or equivalent working experience
  • 3 years of experience in dispatching, scheduling, and shipping in a Transportation industry or similar
  • Bilingual Spanish and English

Knowledge, Skills, and Abilities

  • Effective written and oral communicator with all levels of the organization
  • Detail oriented with strong organizational skills
  • Team-orientated approach, with ability to work independently as a self-starter
  • Proficient in Microsoft Office Programs. (i.e. Word, Excel, Office)

Working Conditions

  • Ability to travel regionally up to 10%

Physical Requirements

  • Requires walking, sitting, lifting, pushing, pulling, and climbing to a significant degree
  • Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently   Job involves sitting most of the time, but also involves walking or standing for brief periods of time
  • While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate to employees/visitors as well as function safely around heavy rolling equipment  
  • Must be able to perform all job functions which include, but may not be limited to, pushing, turning, and/or pulling of controls

Legal Notices

CEMEX is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.


CEMEX will consider for employment qualified applicants with criminal histories in a manner consistent with all local, state and federal laws.


CEMEX is an E-Verify participating employer.


Arizona Smoke-Free Act.  CEMEX complies with the State of Arizona’s Smoke-Free Act (Arizona Revised Statutes § 36-601.01). Smoking and/or the use of tobacco or related products is prohibited in and on CEMEX property as well as any building and/or vehicle owned or leased by CEMEX.

EEO Statement - En Español

CEMEX es una institución EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, información genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.

Nearest Major Market: Tampa